Inquiry Management

Questions & Answers

Streamline member to administrator communication

Inquiry history is saved on each contact record

Work-flow auto-directs inquiries to correct administrator

Key Features and Benefits

Inquiry Submission

Members can easily submit inquiries through the portal

Inquiry Status

Members have access to their inquiry history and status

Inquiry Administration

Administrators are notified when an inquiry requires their attention

Canned Responses

Save time by using canned responses to answer frequently asked questions

History

All inquiries are archived for future reference

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